On December 20, 2023, we launched our Card Replacement Program. An initiative focused on replacing credit and debit cards issued from January 2023.
Over the last few months, we have been extremely concerned about the performance issues impacting our cards. After thorough investigations, our card vendor confirmed that an error occurred during the card production stage, causing the Chip in some cards to deactivate when performing specific transactions.
Although all cards were not impacted, we prefer to distribute new cards to customers to prevent any further issues.
Customers collecting replacement cards will be asked to collect at a specified branch and time based on their last name. The card replacement will take approximately 10 weeks.
We are committed to making the process of collecting your card as simple as possible. Here you will find useful information to assist you in this process.
You will continue to receive regular updates on the process via email, radio, television, social media and our website.
Please feel free to browse the information provided below.
Great! You've received your new card. Here are a few things you should know.
You've just received your ECAB debit card and need to create your unique PIN to perform point of sale purchases. Well, ECAB's MOREBanking makes this easy in just a few steps. View our instructional video on how to PIN Your Card.
Find the answers to commonly asked questions here
Keep abreast of all communications released on Card Replacement Program here
We are here for you to make this process easy for you and are available to assist.
Email: cardcollection@ecabank.com or Tel: (268) 480-1541
Monday-Thursday: 8 a.m. - 2 p.m. & Friday: 8 a.m. - 3 p.m.
Tel: (268) 480-6186
Monday - Sunday: 8 a.m. - 10 p.m.