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FAQs

Frequently Asked Questions
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FREQUENTLY ASKED QUESTIONS

We know you have questions. We have designed our FAQs to make finding the answers easy.

If you have questions or concerns not addressed in our FAQs, feel free to contact our Customer Care Centre at 268-480-1465.


Accounts

Will I be able to access my account or conduct transactions on my existing Scotiabank account at any of the existing Eastern Caribbean Amalgamated Bank branches?
As we work on the integration process in the upcoming months, please be advised that the former Scotiabank branches located at High Street and Woods Mall will remain open and fully operational to allow you to conduct your usual banking transactions. The former Scotiabank ATMs will also remain fully functional and at your disposal.

On completion of the process, your former Scotiabank account(s) acquired by ECAB will become accessible from all ECAB locations and ATMs. We will advise on the completion of the transition period in due course.
My pension is paid via direct deposit to my Scotiabank account, will this continue without any delays or additional bank charges?
Yes. Your direct pension deposit to your account will continue without interruption.
Will my existing Scotiabank accounts be maintained?
Yes. Your existing Scotiabank accounts will automatically be transitioned to ECAB. We will provide advance notice if any changes are required.
Would Scotiabank customers’ account numbers in Antigua be changed?
Yes. Most existing account numbers will remain the same. However, some accounts may need to be issued with new numbers. We will provide advance notice if any changes are required.
Will Scotiabank branches offer the same products as Eastern Caribbean Amalgamated Bank and vice versa?
As we work on the integration process in the upcoming months, please be advised that the products and services you are accustomed to will continue to be offered at the former Scotiabank branches located at High Street and Woods Mall, unless otherwise advised, under the Eastern Caribbean Amalgamated Bank brand. On completion of the integration process, all ECAB products and services will be offered at all locations. We will provide advance notice if any changes are required.
Will cheques issued by Scotiabank customers prior to acquisition still be accepted for negotiation at former Scotiabank Branches?
Yes. We will continue to accept Scotiabank cheques for accounts transitioned to Eastern Caribbean Amalgamated Bank Limited until otherwise advised.

We will provide advance notice of when this service will be discontinued.
Will the Scotiabank interest rates and charges remain, or will ECAB rates and charges apply?
Your interest rates and charges will remain in effect until further advised or until the integration process has been completed. ECAB’s applicable rates and charges will then take effect.

We will provide advance notice when these changes take effect.
Where can I find ECAB’s rates and charges?
ECAB’s rates and charges are accessible via our website www.ecabank.com. They are also displayed inside each ECAB location.

Retail Lending

Will the terms and conditions that apply to Scotiabank loans be honored by Eastern Caribbean Amalgamated Bank?
The terms and conditions of existing Scotiabank loans will remain the same when transitioned. If a change is required, a member of our Loan Offices will contact you to discuss the changes prior to any change being implemented.
Will Eastern Caribbean Amalgamated Bank offer a Line of Credit?
Yes. The Eastern Caribbean Amalgamated Bank offers Line of Credit products.
Do I have to change my mortgage?
No. Your mortgage and its associated rates and charges will be automatically transferred to Eastern Caribbean Amalgamated Bank Limited unchanged.
Where rates and charges at Scotiabank are lower and vice versa, will Eastern Caribbean Amalgamated Bank adjust its rates to benefit both sets of customers?
Your interest rates and charges will remain in effect until further advised or until the full integration process has been completed. ECAB’s applicable rates and charges will then take effect. It is estimated that the full integration process will take approximately 12 months from the Closing Date of the transaction.

We will provide advance notice when these changes take effect.
How do I apply for a new loan?
Existing customers who wish to obtain a new loan during the transition period are asked to do so at their usual branch. However, new customers are invited to call 480-6090 to request an appointment.

Credit Cards

Will the current benefits of the Scotiabank cards be maintained?
Yes. Until the integration process is complete the rates and benefits of Scotiabank cards will remain unchanged.
Will Eastern Caribbean Amalgamated Bank accommodate automatic increases in my credit card limit?
Increase in credit card limits will be considered upon request and/or upon completion of analysis of customers’ card profile.
My Scotiabank Credit Card is in Eastern Caribbean currency, do I have to change it to Eastern Caribbean Amalgamated Bank Credit Card which is in US currency?
Your credit card will continue to be an Eastern Caribbean Dollar (ECD) card. We will provide advance notice if and when this will change.
Will holders of Scotiabank Visa & MasterCard credit cards be able to conduct transactions with these cards at Eastern Caribbean Amalgamated Bank Antigua ATMs and Points of Sale during the transition?
While Scotiabank cardholders will be able to use their cards at ECAB ATMs and Points of Sale, we encourage you to continue doing your business at your usual ATMs and branches during the transition period.

Online & ATM Services

Will the current services of Scotiabank’s internet banking be available on Eastern Caribbean Amalgamated Bank’s internet banking?
Until the integration process is complete all, services offered on Scotiabank internet banking services will continue to be available to customers.

Thereafter, as you transition to the Eastern Caribbean Amalgamated Bank Limited online banking platform, ECAB will notify you of the changes/adjustments.

If you access your online banking via the app, you may continue doing so until further advised. However, if you access your online banking via a web browser, you will be redirected to a link on ECAB’s website. This link will allow you to access your online banking.
Will I be able to top up my phone at the Eastern Caribbean Amalgamated Bank’s ATM as I currently do at Scotiabank’s ATMs?
As we work on the integration process in the upcoming months, please be advised that you should continue to access this service at the customary former Scotiabank ATM locations. On completion of the integration process, we will update you on the ATM locations at which this service will be available.
Will Eastern Caribbean Amalgamated Bank be offering an international debit card?
Yes. The Eastern Caribbean Amalgamated Bank Limited offers an international debit card to customers.
Will my Scotiabank Debit and Credit cards still work?
Yes. Your Scotiabank Debit and Credit cards will continue to function during this transition.
Will my Scotiabank card be changed?
Yes. Your credit and/or debit card will be changed to an ECAB card when your existing card expires.

Foreign Drafts & International Wires

Will I still be able to purchase or negotiate foreign currency drafts at by customary branch?
For those customers who purchase or negotiate foreign currency drafts (GBP, EUR, CAD and USD) through Scotiabank’s Antigua branches, ECAB will continue to offer these services after the sale, with the exception of the sale of CAD drafts. An alternative to CAD drafts will be a CAD wire payment.

During the transition period, drafts will be ready for collection on the next business day after the draft request was made. We will accommodate same day collection in emergency situations only. Upon the completion of the integration, same day draft collection will become available.
Will I still be able to send and receive international wires?
Please note that Scotiabank Antigua’s Bank Identification Code (BIC) will no longer be valid for wire payments. Please be reminded that you must provide the correct wire information for outgoing wires to be successfully processed. You are encouraged to verify the beneficiary’s/recipient’s banking information before attempting to process an outgoing wire. Incorrect or incomplete information will result in delays or the return of funds.

Incoming wires should be processed using the information found in the Wire Transfers section. Click here to view new Wire Transfer information.

General

When will the acquisition be completed?
The transaction will close once the regulatory approvals are obtained and other customary closing conditions are met.

However, the complete migration and/or integration processes is expected to take approximately 12 months. We will provide advance notice when this will be completed.
Will Scotiabank branches be rebranded to Eastern Caribbean Amalgamated Bank?
Yes. Scotiabank assets will be rebranded to Eastern Caribbean Amalgamated Bank Limited.
What value will this proposed acquisition bring to the impacted territories?
Customers will benefit from the new ownership of ECAB because it is a well-established and strong financial player in Antigua and Barbuda. ECAB is committed to providing value to all stakeholders by offering products and services of the highest standard.
When and how would shareholders to both Eastern Caribbean Amalgamated Bank and Scotiabank be notified about the completion of the acquisition?
The transaction will close once regulatory and government approvals are obtained and other customary closing conditions are met. Once approval has been granted, all shareholders will be advised.
Where Scotiabank branches acquired are in close proximity to an Eastern Caribbean Amalgamated Bank branch, will one replace the other?
At this time, there are no plans to close any of the former Scotiabank or ECAB branches.

The Eastern Caribbean Amalgamated Bank Limited will provide advance notice of any changes to its branch network.
Will Eastern Caribbean Amalgamated Bank maintain all Scotiabank branches?
At this time there are no plans to close any of the former Scotiabank or ECAB branches.

The Eastern Caribbean Amalgamated Bank Limited will provide advance notice of any changes to its branch network.
Will I receive the same personalized service from my Scotia banker?
Yes. We will continue to provide you with the same personalized service you are accustomed to.
Would Eastern Caribbean Amalgamated Bank customers have access to the products and services offered by Scotiabank?
While there are some products and services overlaps, ECAB customers will only have access to products and services presently available at ECAB and/or new products or services that may be introduced prior to or upon completion of the integration process.

Over the next few months, a comprehensive product and service strategy will be developed. Our strategy will not simply be focused on integration, but to create new opportunities for all customers.
Will Eastern Caribbean Amalgamated Bank’s products and services be impacted?
The existing products and services provided by the Eastern Caribbean Amalgamated Bank Limited will continue to be offered to customers.
Is my money safe with Eastern Caribbean Amalgamated Bank and/or Scotiabank?
Yes. ECAB is a strong financial player in Antigua and Barbuda and across the region. Owned by a consortium of regional institutions, ECAB is an extraordinary financial institution symbolizing the strength of the Caribbean people and determination to safeguard the stability of our Indigenous Banking System.
Will ECAB customers be able to access their accounts at former Scotiabank branches and ATMs?
Until the integration is complete, ECAB customers will not be able to access their accounts at any former Scotiabank branch or ATM. Once the integration is complete, all customers will be able to access their account from any location or ATM.
What is the process for new product and service registration?
If you wish to obtain any new products or services during the transition period, we ask that you do so at your usual branch.